Shipping & Returns
Delivery Rates to UK Mainland (excluding highlands and islands)
- £0 – £5 – £1.95
- £5.01 – £39.99 – £4.95
- £40 – £75 – £6.95
- Over £75 – Free
Smaller and lightweight orders will be sent via 1st class post. All other orders will be sent via our carrier service and will require a signature.
Please inspect your delivery for damage or missing items, any problems must be reported within 3 days of delivery.
If you miss your delivery, a card will be left with a contact and reference number. You will need to make contact within 2 days to prevent your order being returned to us.
Please contact us via email for help with any problems.
We will accept returns if products are faulty or damaged.
We may require photographic evidence and ask that you retain the original packaging.
We do not pay carriage costs for returned items and you must pack returns carefully to prevent damage in transit.
Please contact us before any returns or to discuss any problems with your order.
Any refunds will be made to the card used for your purchase.
On Land and Tree is a non- profit business, with all profit going to wildlife and environmental conservation. We ask that you help us to keep our overheads to a minimum by not ordering goods just to look at.